Sydney · New South Wales
Salesforce consultants in Sydney
Syntmatic is a Salesforce consultancy working with NSW Government teams, Sydney professional services firms and small and medium businesses across greater Sydney. We implement, integrate and support Salesforce, and you work directly with the consultant doing the work rather than a large rotating team.
Where we fit in Sydney
Sydney has more Salesforce activity than anywhere else in Australia, from global enterprises to small practices. Large consultancies serve the biggest programmes well. We focus on the organisations they tend to overlook: government teams with a defined project, professional services firms that need a CRM built around client work, and growing businesses that want senior expertise without paying for a large firm's overheads.
NSW Government
NSW agencies buy through their own procurement framework, including schemes such as the ICT Services Scheme, and work to the NSW Cyber Security Policy and the State Records Act. We design Salesforce work to suit those expectations: access controls, separate environments, controlled releases and documentation that supports records and audit requirements. We can contract directly where the rules allow, or work through a supplier already on a scheme. We also work with NSW councils and statutory bodies that use Salesforce for customer requests, grants and community engagement.
Professional services firms
Law, accounting, engineering and advisory firms use Salesforce differently from product companies. The focus is relationships, matters or engagements, referrals and expertise rather than a simple sales pipeline. We design around how partners and fee earners actually work, connect the CRM to practice management and finance systems, and keep data entry light so the system is used rather than avoided.
- Client and relationship history in one place
- Referral sources tracked so business development effort is visible
- Matters or engagements linked to billing and finance data
- Reporting partners can read in a minute
Small and medium businesses
For growing Sydney businesses, we set up Salesforce with the essentials done properly: clean data, a pipeline people trust, reports the leadership team reads and automation that removes repetitive work. We keep to standard features where possible, so running costs stay predictable as you grow. Typical starting points include moving off spreadsheets, replacing an outgrown CRM, or connecting Salesforce to Xero or MYOB.
Consulting firms and delivery partners
Sydney is home to many consulting and digital firms that deliver Salesforce as part of wider programmes. We provide experienced development and architecture capacity to those firms, working to their methods and under their client relationship. It is often the quickest way for a firm to add senior Salesforce capability without a permanent hire.
Working in Sydney
We meet clients in person in the CBD, North Sydney, Parramatta and across greater Sydney for workshops, design sessions and go-live, and work remotely in between. Clients elsewhere in New South Wales are supported remotely, with travel for the sessions that need it.
Getting started
Most Sydney engagements begin with a short conversation and a discovery workshop, in person if you prefer. You leave with a written plan covering scope, stages and the decisions you need to make, so you can approve the work one step at a time. Call us to arrange a time that suits you.
Common questions
Do you meet clients in person in Sydney?
Yes. Discovery workshops, design sessions and go-live support work best face to face, and we meet clients in the CBD, North Sydney, Parramatta and elsewhere in greater Sydney. Build and support work is done remotely between sessions, which keeps the engagement efficient and costs predictable.
Do you work with NSW Government agencies?
Yes. We understand NSW procurement arrangements, the NSW Cyber Security Policy and records obligations under the State Records Act. We can contract directly where your rules allow, or work through a supplier already on a relevant scheme, and we document our work so it meets audit and handover expectations.
Can you build Salesforce for a professional services firm?
Yes. We design Salesforce around clients, matters or engagements, referral sources and expertise, rather than forcing a product sales model onto professional work. We also connect it to practice management and finance systems, so partners see relationship history and billing information in one place without extra data entry.